Purpose of the Role
As a Telephone Befriender you will provide regular, friendly and person-centered conversation with people who are unable to leave their homes due to their age and/or long-term health conditions/disabilities.
You will support people to improve their emotional health and wellbeing by helping them to feel less socially isolated, remain connected, feel valued and more confident.
As a Telephone Befriender you will be responsible for:
- Contacting your clients on a regular basis, building a relationship of friendship and trust.
- Completing a weekly call log for each of your clients.
- Attending quarterly volunteer network meetings.
As a Telephone Befriender you must have:
- Access to a telephone and be comfortable making telephone calls from the comfort of your own home.
- Good conversational and listening skills and the ability to know when its appropriate/not appropriate to talk.
- Good timekeeping skills and a flexibility in being available at mutually agreed times.
- A professional attitude and ability to maintain confidentiality.
- Accurate record keeping skills, keeping a weekly log of the calls you make to your clients.
What you can expect from us:
- Induction and ongoing training and support.
- Regular volunteer network meetings.
- A chance to make a difference to the lives of otherwise isolated people.
How much time do I need to give to this role?
As a Telephone Befriender your level of commitment can be agreed based on your availability, but we do ask for a minimum of one hour per week.
How to apply:
To request and application form contact Sandra Donkin, Sandra can be contacted by emailing firstname.lastname@example.org or by calling 07912 295873
This post is subject to an enhanced DBS Disclosure, which we will cover the cost of.