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Purpose of the Role

As a Telephone Befriender you will provide regular, friendly and person-centered conversation with people who are unable to leave their homes due to their age and/or long-term health conditions/disabilities.

You will support people to improve their emotional health and wellbeing by helping them to feel less socially isolated, remain connected, feel valued and more confident.

 

As a Telephone Befriender you will be responsible for:

  • Contacting your clients on a regular basis, building a relationship of friendship and trust.
  • Completing a weekly call log for each of your clients.
  • Attending quarterly volunteer network meetings.

 

As a Telephone Befriender you must have:

  • Access to a telephone and be comfortable making telephone calls from the comfort of your own home.
  • Good conversational and listening skills and the ability to know when its appropriate/not appropriate to talk.
  • Good timekeeping skills and a flexibility in being available at mutually agreed times.
  • A professional attitude and ability to maintain confidentiality.
  • Accurate record keeping skills, keeping a weekly log of the calls you make to your clients.

 

What you can expect from us:

  • Induction and ongoing training and support.
  • Regular volunteer network meetings.
  • A chance to make a difference to the lives of otherwise isolated people.

 

How much time do I need to give to this role?

As a Telephone Befriender your level of commitment can be agreed based on your availability, but we do ask for a minimum of one hour per week.

 

How to apply:

To request and application form contact Sandra Donkin, Sandra can be contacted by emailing sandra.donkin@mentalhealthconcern.org or by calling 07912 295873

 

This post is subject to an enhanced DBS Disclosure, which we will cover the cost of.

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