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Purpose of the Role

As a Telephone Befriender you will provide regular, friendly and person-centered conversation with people who are unable to leave their homes due to their age and/or long-term health conditions/disabilities.

You will support people to improve their emotional health and wellbeing by helping them to feel less socially isolated, remain connected, feel valued and more confident.


As a Telephone Befriender you will be responsible for:

  • Contacting your clients on a regular basis, building a relationship of friendship and trust.
  • Completing a weekly call log for each of your clients.
  • Attending quarterly volunteer network meetings.


As a Telephone Befriender you must have:

  • Access to a telephone and be comfortable making telephone calls from the comfort of your own home.
  • Good conversational and listening skills and the ability to know when its appropriate/not appropriate to talk.
  • Good timekeeping skills and a flexibility in being available at mutually agreed times.
  • A professional attitude and ability to maintain confidentiality.
  • Accurate record keeping skills, keeping a weekly log of the calls you make to your clients.


What you can expect from us:

  • Induction and ongoing training and support.
  • Regular volunteer network meetings.
  • A chance to make a difference to the lives of otherwise isolated people.


How much time do I need to give to this role?

As a Telephone Befriender your level of commitment can be agreed based on your availability, but we do ask for a minimum of one hour per week.


How to apply:

To request and application form contact Sandra Donkin, Sandra can be contacted by emailing or by calling 07912 295873


This post is subject to an enhanced DBS Disclosure, which we will cover the cost of.

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