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We work closely with NHS crisis services to provide practical and emotional support, to help people through the issues or problems that are causing their distress.

Do you need urgent help now?

Who we’re here for

We support adults who are in mental health crisis due to practical situations that are impacting their lives, such as the cost-of-living crisis, debt or financial worries, housing issues, or relationship difficulties.

The support we offer

We offer:

  • A listening ear.
  • Short-term support, tailored to the issues you are facing.
  • Support to make informed decisions.
  • Links to other support and services.

Initial support is over the telephone and can be followed up face-to-face, depending on your needs.

If we connect you to other services, we can support you to attend initial appointments and help you to gain the confidence to access activities and services.

Where we work

Together in a Crisis is currently provided across the following areas of the North East:

  • Newcastle
  • Sunderland
  • North Tyneside
  • South Tyneside
  • Nothumberland
  • Teesside

We always try to meet people in a space that is convenient to them, in their local community.

How to refer

  • To refer yourself or someone else to our Sunderland or South Tyneside services, please call 0300 131 0333.
  • To refer yourself or someone else to our North Tyneside service, please call 01952 769729.
  • Referrals to the service in Newcastle can be made by NHS crisis teams, primary care, and health and social care professionals: 0300 131 2000.
  • Referrals to the service in Northumberland can be made by NHS crisis teams, primary care, and health and social care professionals: 0191 217 3210.
  • Referrals to Teesside can be made by NHS crisis teams only.

If you are concerned about yourself or someone else, please contact your/their GP. If it is urgent, you can contact the local NHS Crisis Resolution and Home Treatment Team or A&E department.

  • It’s been up and down and there have been times where I haven’t been very nice to you. But you stuck with me and you didn’t give up.

  • You got me this far and I hope I never go back to drinking. I now realise I probably would have died. I now have my son back and his family. You get a gold medal.

  • I am so glad that this service exists, and I am so grateful as I would not have known what to do.

  • I feel like me again. I feel so positive about my life and the future now. I couldn’t have done it without you - you have helped save my life.

  • I could not fault the service, Together in a Crisis have been brilliant - the best service I have ever worked with.