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We work in close collaboration with NHS crisis services, to provide practical and emotional support through the specific issues or problems that are causing people distress.

Who we’re here for

We support adults who are in distress but do not meet the threshold for a medical intervention from NHS mental health crisis services.

The support we offer

We offer:

  • A listening ear.
  • Short-term support, tailored to the issues the person is facing.
  • Support to make informed decisions.
  • Links to other support and services.

Initial support is over the telephone and can be followed up face-to-face, depending on the person’s needs.

If we link the person in to other services, we can support them to attend initial appointments and help them to gain the confidence to access activities and services.

Where we work

Together in a Crisis is currently provided across the following areas of the North East:

  • Newcastle
  • Gateshead
  • Sunderland
  • North Tyneside
  • South Tyneside
  • Nothumberland

We always try to meet people in a space that is convenient to them, in their local community.

Contact details

  • Sunderland/South Tyneside service: 0300 131 0333
  • Newcastle service: 0300 131 2000

Referrals to the services in Gateshead, North Tyneside, and Northumberland can be made by statutory services only.

If you are concerned about yourself or someone else, please contact your/their GP. If it urgent, you can contact the local NHS Crisis Resolution and Home Treatment Team or A&E department.

  • It’s been up and down and there have been times where I haven’t been very nice to you. But you stuck with me and you didn’t give up.

  • You got me this far and I hope I never go back to drinking. I now realise I probably would have died. I now have my son back and his family. You get a gold medal.

  • I am so glad that this service exists, and I am so grateful as I would not have known what to do.

  • I feel like me again. I feel so positive about my life and the future now. I couldn’t have done it without you - you have helped save my life.

  • I could not fault the service, Together in a Crisis have been brilliant - the best service I have ever worked with.