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We're here to help people with complex mental health issues to live well and independently in the community.

Who we support

We work with working age adults who have spent long periods in specialist hospital secure units and have multiple, complex needs, including:

  • Personality difficulties.
  • Psychosis.
  • Substance misuse.
  • Forensic histories.

The support we offer

We work with people to understand and manage their mental health condition, as well as to develop and practise the skills which are important to live a satisfying life.

We work responsively and flexibly to support people to transition into a community setting. We have a skilled workforce of mental health nurses and support workers, who work with people at all stages of their recovery journey.

About our team

Our team of mental health nurses and support workers are specialists in rehabilitation and recovery, and are passionate about what they do.

Our colleagues work with people who have experienced trauma in their lives and can present with behaviours that challenge. We understand that every behaviour is an expression of unmet need. For this reason, we work hard with people to build helpful and trusting relationships, offering stability and consistency.

Due to our level of expertise, we now work with people at an earlier stage of their recovery, where previously they may have been supported in an inpatient environment.

We work in the least restrictive way and collaborate closely with the individual and other professionals to offer ‘just enough’ support, so that people can take the risks they need to in order to reach their potential and flourish in life.

Our colleagues are compassionate and are able to hold the hope for people, even when they are unable to feel hopeful for themselves.

Our facilities

If you were to just walk past Coalway Lane or Jubilee Mews, you probably wouldn’t even notice that they are CQC-registered nursing services. They are both groups of detached houses, with staff annexes nearby.

The houses are fully furnished with all modern conveniences, and all our residents have their own key to the front door and to their bedroom.

Contact details

Coalway Lane

2-8 Coalway Lane North
Swalwell
Gateshead
NE16 3EY

Telephone: 0191 478 2121
Fax: 0300 300 0807

Jubilee Mews

19 Jubilee Mews
Gosforth
Newcastle upon Tyne
NE3 3DX

Telephone: 0191 213 0988
Fax: 0300 300 0809

  • I've been at Coalway Lane for nine months, and in two weeks I'll be six months self-harm-free. Which is the longest I've gone since I was 12.

  • Now I'm working in a charity shop two days a week. So I'm doing loads more with my life now than I was before.

  • I've got a lot of help here over the years.

  • Still the things are there in my head, but I just get over them now.