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A relative of Kathy*, one of our 24-hour nursing home residents, has been in touch to share the change she has seen in her sister since we began caring for her.

Kathy struggled with her mental and physical health following a family bereavement. She has been in and out of hospital and temporary care homes a number of times over the years.

In 2015, Kathy first moved into a temporary care home while her sister searched for a permanent place to call home. Kathy was placed in a number of temporary homes, none of which were quite right, either because the homes were unable to provide the right kind of support, or because Kathy felt unable to settle.

During this time, Kathy’s sister explains:

“She seemed to settle quite well to start with, but had bouts of depression shortly afterwards and was angry about not being able to live in her own house.”

Most of her anger was aimed at me, as in her view I was the one who had put her in care, so it was a tough time.

After moving into more independent accommodation, Kathy’s mobility and physical health unfortunately deteriorated. As there were no permanent nursing staff on-site, she had to go back into hospital and then another temporary care home. Kathy’s sister explains:

“Again, she settled quite well to start with her moods were erratic as in the previous care homes, so I never knew how she would be when I visited. It wasn’t unusual for her to tell me ‘just go away’ as soon as I arrived. It was very upsetting for me.

Finally, Kathy moved to Briarwood, and I can’t believe the change in her. She loves it there and has thanked me so many times for finding this home for her – she actually chose it herself, after reading about it online.

“I really enjoy going to visit her now as I have my sister back. We laugh and chat non-stop when I visit. She obviously gets on so well with all the staff, as do I, and it’s such a friendly and happy atmosphere there.

“It’s been a tough journey but great to see her happy at last”.

Stories like this show the power of person-centred care.

We’re so moved to hear feedback like this from the loved ones of the people we care for. No one should have to struggle on alone with their mental health. We’re here to make sure they don’t.

*Names have been changed for privacy.

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