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We provide nursing care for older people with complex dementia or mental health conditions, whose needs cannot be met in less intensive services.

To do this, we employ specialist mental health nurses with expertise in dementia care and supportive rehabilitation to lead these services. We take pride in our colleagues, who deliver person-centred care to the highest standards.

People using our services have complex needs and require ongoing, skilled, nursing care that care is provided in small, domestically-equipped environments. We have a focus on ordinary needs as well as mental health and medical needs.

The provision of social and fulfilment opportunities, such as:

  • Promoting effective communication with others.
  • Maintaining links with the local community.
  • Preserving family and other relationships.
  • Meaningful activities.

The provision of psychological care:

  • Interpreting and meeting needs that can be expressed through challenging behaviours.
  • Validation of life experience.

The provision of physical care:

  • Therapeutic risk taking to promote and maintain living skills.
  • Help with all aspects of personal care including dietary, continence, hygiene, and mobility needs.

Referring to 24-hour nursing care

We accept referrals from any professional involved in the care of the person with dementia, such as psychiatrists, CPNs, GPs, or social workers.

To refer to our dementia nursing care services, please send a standard referral letter to the address below, outlining the reasons for your referral and a summary of the person’s needs and aspirations. We’ll take it from there.

Mental Health Concern
Buttress House
36 Brenkley Way
Newcastle upon Tyne
NE13 6DS

Referring to respite care

When we receive a referral, we will make contact with the carer within 72 hours to arrange a suitable time to visit and complete an initial assessment.

Once the assessment is completed, we will discuss available packages and arrange a visit to the respite unit. During this visit, the first overnight respite stay will be confirmed.

Emergency referrals can be made by phone but must be followed up in writing. All emergency referrals will be responded to within 24 hours.

Referring to assessment

Once we receive a referral, we will make contact within 72 hours to arrange a suitable time to visit and complete the initial assessment.

Once the assessment is completed, and if appropriate, the person will be transferred to the assessment unit within 24 hours.

Emergency referrals can be made by phone but must be followed up in writing. All emergency referrals will be responded to within 24 hours.