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Volunteer Befriender – Older Persons Services

We are passionate about providing good quality care to people with dementia and their families. We also believe that it is entirely possible to live a good quality and meaningful life. With the right help, this is a reasonable expectation for anybody living with dementia.

We are looking to develop a team of volunteers to act as a ‘Befriender’ within our Older Persons Services. We have Older Persons services in Gateshead, Blaydon and Low Fell.

What does a ‘befriender’ do?

As a befriender you will be instrumental in developing a quality relationship with our residents through friendship and positive social interaction

Your role will include:

  • Visiting a residents and service users on a regular basis (perhaps a few hours each week or fortnight) – local variations may apply
  • Provide agreed opportunities to participate in social and recreational activities
  • Building trust and companionship to enable the residents and service users to engage with activities in a safe and enjoyable environment
  • Befriending the person at home and/or in the local community depending on the activities agreed during the matching process
  • Liaising with and reporting to the Service Manager on a regular basis including changes or concerns regarding the service user as well as discussing personal learning and development needs
  • Complying with service standards, service specifications, and service boundaries and recognising the range of policies and procedures that impact on the activity being carried out.

You will not be expected to provide personal care as a befriender and the list of duties may vary depending on the service you will be volunteering with, however this will be discussed in detail during the recruitment and selection process.

The volunteers we are looking for

We would love to hear from you if you:

  • Are aged 18 and over (unfortunately, due to the nature of the role we cannot accept applications from under 18’s)
  • Have good verbal communication and listening skills, especially face to face
  • Recognise the importance of confidentiality and can show this in practice
  • Are prepared to undergo an induction into the role and attend necessary training and similar learning activities to help you in your role
  • Are keen to provide a high standard of service
  • Have the ability to volunteer within service boundaries
  • Are comfortable following policies, procedures and guidance
  • Are committed to inclusion, treating people from all backgrounds with dignity

How much time will you need to give?

You will need to commit to an agreed number of hours each week or fortnight, usually the same day and time. Ideally you will be able to provide continuity over a minimum of six months; this can all be discussed during the recruitment and selection process.

What we will offer you in return

In return for your valuable time and dedication we offer you:

  • Comprehensive induction for the role
  • On-going training and development opportunities
  • One-to-one and/or group based support
  • Reimbursement of expenses
  • Support from the management team

Recruitment and selection process

Please specify on your application which location you would like to volunteer in. Once we receive your application this will be sent to the Older Persons Service Managers for consideration.

If your application is successful you will be invited to meet with a Older Persons Service Manager to discuss the remit of the role. If you are appointed to the Befriender role, you will need to supply two references and complete an enhanced DBS disclosure.

For an informal discussion regarding this post, please call Human Resources on 0191 217 0377. Application packs can be downloaded using the green button below, or requested by email from recruitment@concerngroup.org or telephone on 0191 217 0377.

Please return your application to recruitment@concerngroup.org or:

Buttress House
Brenkley Way
Seaton Burn
Newcastle upon Tyne
NE13 6DS

Download the Application Form

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