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Mental Health Concern

McGowan Court

Please note: In response to the coronavirus (COVID-19) outbreak, non-essential visits to this service have been limited. Click here to find out more.

24-hour specialist nursing service

What we do and how we help

Mental Health Concern’s 24-hour specialist nursing services focus on individual needs and aspirations in the community. Adult Services are responsive and effective and will work flexibly to support an individual to transition into a community setting. We have a skilled workforce of mental health nurses and support workers, who are able to work with people at all stages of their recovery journey.

We often work with people who have spent long periods of time in specialist hospital secure units and have multiple complex needs, including personality difficulties, psychosis, substance misuse, and forensic histories. Our teams have built capacity to work with people who have experienced trauma in their lives and can present with behaviours that challenge. We understand that every behaviour is an expression of unmet need; we work hard with people to build helpful and trusting relationships, and we offer the stability and consistency which they may not have previously experienced. Our staff are compassionate and are able to hold the hope for people when they are unable to feel hopeful for themselves.

Due to our level of expertise, we now work with people at an earlier stage of their recovery, where previously they may have been supported in an inpatient environment. We work in the least restrictive way and collaborate closely with the individual and other professionals to offer ‘just enough’ support, so that people can take the risks they need to in order to reach their potential and flourish in life.

What is McGowan Court like?

McGowan Court is a purpose-built, high-quality rehabilitation and recovery service in Byker. It is very close to Byker High Street, within walking distance of local shops, a leisure centre, and the NHS walk-in centre. There are easy bus links into Newcastle’s city centre and wider destinations.

McGowan Court has two six-bedroomed houses, joined by an office and some communal areas. The houses are fully-furnished with an open-plan lounge/kitchen/dining area. There are shared bathrooms, and each of the bedrooms is fully-furnished, but residents are welcome to bring their own furnishings to make it more to their own taste. Each bedroom has a bed, bedside cabinet (with lockable medicine facilities), sink, vanity unit, and wardrobe.

At McGowan Court, each resident has their own keys to the front door, their bedroom, and to locked cabinets for things like medication. Staff take residents’ privacy seriously and will not enter a bedroom unless they have permission or if there is an emergency. There is a garden with numerous seating areas, as well as a greenhouse. Everyone is encouraged to get involved with the upkeep of the garden and other communal areas.

Who are the team?

McGowan Court is staffed 24 hours a day and there is always a qualified nurse on duty. The staff team is made up of 12 people; the nurse manager and deputy nurse manager are qualified mental health nurses with many years’ experience, and our key workers are qualified nurses.

We specifically select our staff not just for their skills, but for their personal qualities such as warmth, optimism, and a natural desire to help others.

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