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Mental Health Concern

Coalway Lane

24-hour specialist rehabilitation and recovery

What we do and how we help

Our main purpose is to help people with complex mental health problems to live well and independently in the community. We work with people to understand and manage their mental health condition, as well as to develop and practise the skills which are important to live a satisfying life. We focus on ‘recovery’ – wellbeing as well as good physical health.

The NHS pays for this service, so we have high levels of experienced mental health nurses on duty 24 hours a day. This means that we can help people with very complex needs, which are sometimes compounded by other things such as substance misuse, to move from hospital and secure service settings back into their local communities.

We know that everyone’s recovery ‘journey’ is different, however we also know that, by and large, we all aspire for the following in our lives:

  • a sense of meaning and purpose
  • good relationships and supportive social networks
  • hope for the future and good self-esteem
  • independence, choice and control
  • a place in the community and feeling like an active citizen
  • stability and consistency

We use these ‘aspirations’ to guide us each day in our work with people, and we aim to help people move on into more independence accommodation within one to three years. Along the way, we help many people get back into work and education, rebuild their social networks and friendships, as well as regain life skills.

We know that to flourish in life, you have to take some risks. This is why we work hard with the people that we support, our team, and other professionals to carefully judge what is ‘just enough support’, so that people have the right opportunities to try out new things with the right amount of support.

Where are we?

We are based in Swalwell, Gateshead and are situated in a quiet residential area within easy reach of public transport links and amenities.

What are the facilities like?

If you were to just walk past the service, you probably wouldn’t even notice that we’re a CQC-registered nursing service; this is because Coalway Lane is simply three, four-bedroomed detached houses with a staff annex nearby. The houses are fully furnished with all modern conveniences. Everyone who lives at Coalway Lane has their own key to the front door and their bedroom.

Who are the team?

Our team of mental health nurses and support workers are specialists in rehabilitation and recovery, and are passionate about what they do. We specifically select our staff not just for their skills, but for their personal qualities such as warmth, optimism, and a natural desire to help others.

Concern Group partners

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